Shipping Policy

At hugsywugsy.com, we strive to deliver your orders quickly and reliably. This Shipping Policy outlines how we handle order processing, delivery times, and shipping costs.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • You will receive a confirmation email once your order has been placed and another email when your order has shipped, including tracking information (where available).

2. Shipping Destinations

We currently ship to:

  • United Kingdom

  • European Union countries

  • Selected International Destinations

Please note: Availability may vary depending on the product and shipping restrictions in your country.

3. Shipping Costs

  • Shipping costs are calculated at checkout and vary based on destination and shipping method.

  • Free shipping promotions, if available, will be clearly stated on the Website.

4. Delivery Times (Estimated)

  • United Kingdom: 2–5 business days

  • European Union: 5–10 business days

  • International: 7–20 business days

Delivery times are estimates and may vary depending on customs clearance, courier delays, or external factors beyond our control.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.

6. Tracking Your Order

When available, tracking information will be emailed once your order has shipped. Please allow up to 48 hours for tracking updates to appear.

7. Delayed or Lost Shipments

If your order is delayed, please contact us at support@hugsywugsy.com and we will assist you in resolving the issue with the courier.

  • Lost or missing orders will be investigated on a case-by-case basis.

8. Incorrect Address

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

9. Contact Us

For any questions about shipping or delivery, please contact us:

Company: HUGSYWUGSY LTD
Address: SUITE 9001, 5 BRAYFORD SQUARE, LONDON, UNITED KINGDOM, E1 0SG
Email: support@hugsywugsy.com